Jennifer harrah's casino north kansas city11/22/2023 He apologized and said that I needed to call the front desk and tell them that we wanted to switch rooms and this isn’t the room we reserved. I called the 1-800 number for the hotel and spoke to a gentleman and told him everything from checking in to the room and the grossness of the room. We got to the room and the couch was very very stained (as shown in the pictures) and the stand in front of the couch was full of yuck!! (Also shown in pics). She was very rude and said you only get what we have available at the time. I told her that we had reservations for the LV Tower and I confirmed those after I made them. When we got there to check in on March 20, my birthday, the front desk handed us keys for the KC Tower. The lady I spoke to confirmed our reservations. We request that one because it is more updated and the bathrooms are a lot bigger. When I originally made reservations on the Harrahs website I directly called to verify that we were inthe LV Tower. We went to Harrah’s with 2 other couples for 2 of our birthdays.
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